1. All garments/linen/fabrics are handled with greatest care , Company will use its best efforts at all times to ensure that Washing, Steam Ironing, Dry Cleaning services are maintained at high quality.
2. It is the responsibility of the customer to suggest whether the clothes need to be 'machine wash only' or to be 'dry cleaned'. However if some clothes or delicate items need special care and should not be washed by machine or steam ironed the same will be communicated to the customer.
3. At the time of delivery if the customer is not available at the registered delivery address it will be the responsibility of the customer to collect the clothes within 30 days from the date of pick up. In the event the customer is out of town for a period longer than 30 days a storage fees will be charged @15% per month on the total invoice amount.
4. Company reserves the right to accept or refuse collection of clothes for washing or dry cleaning if the rider or the company expert thinks the material is damaged, or could shrink, det discoloured during washing or dry cleaning process.
5. Removal of stain is a part of the washing / dry cleaning process. However there may be instances where in spite of the use of best chemicals & detergents, complete removal of stains may not be possible. The same will be communicated to the customer.
6. Company is not responsible for loss or damage to any personal items left in the pockets of clothes. Articles such as money, jewelery, or any items which could be of value. It is the responsibility of the customer at all times to ensure that valuable items are not left in the pockets or pinned on to the clothes at the time of collection / pick-up of clothes by the rider.
7. In the rare likely-hood of any loss or damage to clothes, Company will reimburse up to a maximum of 5 times of its processing (washing / dry cleaning) cost . If the Customer produces the bill of purchase, compensation shall be provided in form of services. ( if any reimbursement has to be done the decision remains solely with the management of the company)
8. Customers are requested to count and examine the articles at the time of delivery and inform the rider (delivery man) in case of missing or damaged clothes. Company will not be responsible for any such claims after the clothes delivery has been signed and accepted by the customer.
9. Customer might get regular updates (Calls / SMS / App Notification) from Company with respect to new schemes, special offers, transactional and marketing in nature. If customer would not like to receive such notifications, the Customer has to register a request with Customer Care Department.
10. Any loss/damage/delay due to force majeure i.e unforeseeable circumstances, Act of God, damage of clothes arising due to un-foreseen fire, earthquake, lightening or any othe unforseen causes, the Company is not liable for any compensation or reduction in charges.
11. Some clothes which may be of exclusive or high quality material, additional time and special supplements may be required to process the same. In such a case additional charges if any or if there is a delay in delivery due to special treatment required, the same will be communicated to the customer by the company accounts/ operations team.
12. The the rate card has been printed, however for high valued designer wear the Tariff will be decided on a case to case basis depending on time-effort and complexity of the garment. Additional Charges shall be communicated to the customer after it is examined by the expert at the processing center.
1. Customer has to pay the entire amount after successful delivery of order.
2. Customer can buy the discounted Annual / Half Yearly / Quarterly BLANCO Membership plan. The amount can be paid Online / Cash or Cheque. In case customer chooses to pay by Cheque, the plan will only be effective only after realization of Cheque.
3. Payment can be done online at the time of collection of clothes by the rider or at the time of delivery. If the online payment services are down due to Network Operator Services, the amount may be paid in cash.
1. Payment can be done online at the time of collection of clothes by the rider or at the time of delivery. If the online payment services are down due to Network Operator Services, the amount may be paid in cash.
2. Once order for pick up of clothes is punched online and the pick team is out for pick up, the order can not be cancelled.
3. If customer wants to cancel the order due to an emergency or unforeseen urgency, then the request for cancellation has to be placed within 15 minutes from the time the order for pick-up was placed. If the cancellation is not done within the stipulated time a cancellation fee of Rs. 399/- will be charged to the Customer.
